Return and reclamation

NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT

According to Art. 10th century 3 of the Act on Consumer Protection (Official Gazette, no. 41/14, 110/15), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be notified without delay the receipt of that complaint must be confirmed in writing. Objections can also be submitted in writing to the address: FEMA d. on. o., Novoselija 40, 53220 Otočac, Croatia  or e-mail address: info@woolee.hr

We will give a response to a written consumer complaint in writing no later than 15 days from the day of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.

Download the complaint form HERE

UNILATERAL TERMINATION OF THE AGREEMENT

You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE AGREEMENT

1. Calculation of the deadline for unilateral termination of the contract

You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term, by an unequivocal statement sent by post or email, in which you will state your name, address, phone number , fax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is at the bottom of the page.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

2. Refund of the paid amount

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

3. Return of goods

Return the goods or hand them over to us without undue delay, and in any case no later than within 14 days from the day you sent us your decision to unilaterally terminate the contract

4. Costs of returning goods

You must bear the direct costs of returning the goods yourself.

5. Consumer's responsibility for the decrease in the value of the goods

You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Law on Consumer Protection. Complete information related to the right of customers to unilaterally terminate the contract can be found at the linkAct on Consumer Protection .

Download the form  for unilateral contract termination HERE