When paying on our web store, use CorvusPay – an advanced system for secure payment card acceptance via the Internet.

The CorvusPay system ensures complete confidentiality of your card and personal data from the moment you enter it into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete data about your payment card. Also, the data is inaccessible even to the employees of the CorvusPay system. The isolated core independently transfers and manages sensitive data, keeping it completely secure.

The form for entering payment data is secured with the highest reliability SSL transport code. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, i.e. it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity using a token or password, in addition to the validity of the card itself.

Corvus Pay considers all collected information confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary to perform the job is collected in accordance with the prescribed demanding procedures for online payments.

The security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and by systematically implementing information security provisions, they permanently maintain and improve the level of system security by protecting your card data. Thank you for using CorvusPay!

 

In accordance with the Consumer Protection Act, the relationship between the consumer (end user) and Fema Ltd, in the case of material defect in the product, the provisions of the Mandatory Obligations Act (NN 35/05, 41/08, 125/11, 78/15) responsibility for material defects.

NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT

According to Art. 10th century 3 of the Act on Consumer Protection (Official Gazette, no. 41/14, 110/15), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be notified without delay the receipt of that complaint must be confirmed in writing. Objections can also be submitted in writing to the address: FEMA d. on. o., Novoselija 40, 53220 Otočac, Croatia  or e-mail address: info@woolee.hr

We will give a response to a written consumer complaint in writing no later than 15 days from the day of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.

Download the complaint form HERE

UNILATERAL TERMINATION OF THE AGREEMENT

You can fill out a copy of the form for unilateral termination of the contract on our website and send it to us by e-mail.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE AGREEMENT

1. Calculation of the deadline for unilateral termination of the contract

You can unilaterally terminate the contract within 14 days without giving a reason.

In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the end of the term, by an unequivocal statement sent by post or email, in which you will state your name, address, phone number , fax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract, which is at the bottom of the page.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.

2. Refund of the paid amount

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us.

3. Return of goods

Return the goods or hand them over to us without undue delay, and in any case no later than within 14 days from the day you sent us your decision to unilaterally terminate the contract

4. Costs of returning goods

You must bear the direct costs of returning the goods yourself.

5. Consumer's responsibility for the decrease in the value of the goods

You are responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Law on Consumer Protection. Complete information related to the right of customers to unilaterally terminate the contract can be found at the linkAct on Consumer Protection .

Download the form  for unilateral contract termination HERE

Delivery in Croatia is 5 EUR per package (not valid for WOOLEE BOX), and is free for all orders over 150.00 EUR.

We deliver within 3 - 5 working days, while for the islands that period can be extended.

woolee.hr assumes no responsibility for the accuracy of the information or any errors on this website.

Our goal is for this information to be timely and accurate, and therefore the content on this website is constantly being improved and is subject to change.

We are also not responsible for any damage or loss caused directly or indirectly by using this website.

This website may contain links to other websites. The user can visit them at his own risk. woolee.hr is not responsible for the content of external websites.

The user agrees that no employee of the woolee.hr , or any other person or company that participated in the creation of this site can be held liable for any damage or loss to other persons or companies resulting from the use of this website.

With this statement, we undertake to protect the privacy of users, customers, and visitors of our website and the security of personal data provided to us through the website.

This notice describes the type of information we may collect from you when you visit our website and explains how we use that information and the steps we take to protect it. The notice also describes the choices you have regarding the collection and use of your information when you visit our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit information using one of the available forms for a specific purpose (contact form, registration form, purchase form, form for subscribing to the newsletter) and thereby give your consent to the collection and use of your personal data for the stated purposes. All personal data is used exclusively for the purposes for which it was collected and for which consent was given. Consent for the processing of personal data may be given by persons aged 16 or over, while for persons under 16 consent may be given by a parent or guardian. We will not make the collected data available to unauthorized third parties in any way, except for the purpose prescribed by law. All data are deleted after the termination of the purpose for which they were collected, ie the termination of the contractual relationship, and at the latest after the expiration of all legal obligations related to the storage of personal data.

Here are additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your data:

Providing information to Google Inc.

Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for a variety of purposes, such as improving Google Analytics. The information is shared with Google on an anonymous basis. To learn more about what information Google collects, how it uses that information, and how to control the information sent to Google, see the Google Privacy Policy Partner page. You can opt-out of Google Analytics by installing the following browser add-on: https://tools.google.com/dlpage/gaoptout

Facebook pixel/conversion tracking

With your permission, our website uses Facebook's Pixel conversion tracking. In this way, we can track your movements when you click on a Facebook ad and monitor the effectiveness of Facebook ads for statistical and market research. The data we collect is completely anonymous. However, the collected data is stored and processed by Facebook (in accordance with their data use policy, which can be found at the following link: https://www.facebook.com/about/privacy/). Facebook conversion tracking allows Facebook and its partners to show you ads on and off Facebook. A cookie for this purpose will be stored on your computer. (If you want to cancel your consent, visit the link: https://www.facebook.com/ads/website_custom_audiences/)

Accounting

We share data with our accountants for tax purposes. For example, we share invoices that we issue and receive with our accountants for the purpose of filling out tax returns and year-end invoices.

Types of personal data processed

Personal data collected on the basis of the contact form are name and surname and e-mail, and additionally if stated: address, city, and postal code, telephone number. The personal data collected based on your subscription to the newsletter is an e-mail address. Personal data collected on the basis of the registration form and the purchase form: name and surname, e-mail, address, city and postal code, telephone number.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirect/exit pages, and operating system. We use this information to manage our websites and our technical solutions, to understand how visitors navigate through our website and services, and to improve your experience as you use our websites and services.

Access and update your personal information

Our user has the following rights at all times:

• the right to access data and access data
• the right to be informed about the processing of personal data
• the right to data portability
• the right to withdraw consent
• the right to object
• the right to correct and change personal data in case the data is incomplete or inaccurate
• the right to strike out in cases such as cessation of the purpose of processing, withdrawal of consent, or in the event of a complaint

If you want to exercise any of these rights, contact us via the contact form on our website. You can also contact us by phone listed on the website or by sending mail to our address listed on the website.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal information from unauthorized or unlawful handling and from accidental loss, destruction, or damage. When providing your personal information through our website, this information is sent over the Internet securely using high-quality encryption and stored on our secure servers located in the EU.

By using the woolee.hr website, you accept these Terms of Use.

The content on this website is provided by the team of the soledad.hr and is protected by copyright.

Unless otherwise stated in the content itself, you have the right to view, copy, print, and distribute (but not modify) the content on this website, provided that you use the content for informational, non-commercial purposes and to place a copyright notice on the content you use.

Use of cookies

This website and its online services may use cookies to improve services. The decision to allow the use of cookies on the Website is entirely yours. It should be noted that the website works optimally only if the use of cookies is enabled.

What are cookies?

Cookies are small files that your browser saves to disk when you visit our website. This allows our website to recognize your computer the next time you visit us, to offer you a personalized surfing experience accordingly. Cookies are not aimed at spying on the user and do not follow everything the user does and are not malicious code or a virus. Also, cookies are not associated with spam or spam, cannot store a password, and are not intended solely for advertising or publicity. Information such as your name or email address will not be saved - websites cannot access your personal information and files on your computer. In order to be able to use cookies in accordance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR Directive, we need your consent.

Types of cookies

Session Cookies and Persistent Cookies

• Session cookies are temporary cookies that expire after you leave the website. These cookies are required for the proper operation of certain applications or functionalities on this Site.
• Persistent cookies are used to improve the experience of our users (eg remembering login details, so you do not have to enter them every time you visit the website). These cookies remain in your browser's cookie file for a long time. This time period will depend on the choice of settings on your Internet browser. Persistent cookies allow data to be transferred to a web server each time you visit the site.

First and third party cookies

• First-party cookies - issued by this website. These cookies are often used for the proper operation of the website and for remembering your preferences on the website.
• Third-party cookies are cookies that are set by another website or service such as YouTube. We have no access to or control over these cookies. You should consult the appropriate privacy policies of those third parties. If you are in the European Union, you can find out more about how third-parties use these types of cookies at the following link: http://www.youronlinechoices.eu/.

Necessary and Other cookies 

• Necessary cookies are necessary for the operation of our website and the use of its features and/or services. For example, they allow you to navigate the website and the ability to log in to secure areas. By using this website, you automatically consent to the use of necessary cookies without which the website cannot function. These are PHPSESSID cookies and _exp cookies.
• Performance cookies collect information about how visitors use our website, for example, which pages visitors visit most often and if they receive error messages from those pages. These cookies do not collect information that identifies the visitor. All information collected by these cookies is anonymous. They are only used to improve the functioning of this website.
• Functional cookies allow our website to remember the selections and adjustments you made during the visit and provide enhanced personal features. For example, remembering changes in language settings or currency preferences. They can also be used to allow third parties to provide social sharing tools and remember your preferred sharing services.
• Marketing cookies are used to track visitors through a website. The intent is to display ads that are relevant and interesting to the individual user, and thus more valuable to third-party publishers and advertisers.

Cookies used on this website:

PHPSESSID

• Cookies named PHPSESSID only contain a reference to a session stored on a web server. No data is stored in the user's browser and this cookie can only be used on the current website.
• First page cookies - This website
• Session cookie

cc_cookie_accept

• Cookie used to remember user settings - acceptance of the use of all cookies on this website. This cookie only knows your last cookie settings and does not reflect the current state of the cookies in your browser.
• First page cookies - This website
• Session / Permanent cookie (if you do not accept all cookies then it is a Session cookie, otherwise it is a Permanent cookie with a duration of 1 year)

cc_cookie_decline

• Cookie used to remember user settings - accepting the use of only the necessary cookies on this website. This cookie only knows your last cookie settings and does not reflect the current state of the cookies in your browser.
• First page cookies - This website
• Session / Permanent cookie (if you accept all cookies then it is a Session cookie, otherwise it is a Permanent cookie with a duration of 1 year)

exp_last_visit (1 year), exp_last_activity (1 year), exp_tracker (session), exp_csrf_token (session), exp_cart (1 day)

• Various cookies starting with 'exp_'. These are strictly necessary cookies set by our content management system and contain information such as: when you last visited our website, previous pages you viewed, session length for the logged-in user, session ID ... These cookies are not collect your personal information, they are used only for the basic functionality of the website. 'exp_last_visit' and 'exp_last_activity' store only the date/time information of your visit. 'exp_tracker' tracks the last 2 pages you've visited so we can take you back to the appropriate pages if needed. 'exp_csrf_token' is used when submitting forms on a page, it is a unique and random string of numbers and letters that protects our website from spam. 'exp_cart' does not collect personal information, it only saves your shopping cart ID.
• First page cookies - This website
• exp_csrf_token and exp_tracker are session cookies, the rest are persistent cookies

__atuvc (1 year), __atuvs (30 minutes), __atssc (1 year)

• This website uses AddThis, a provider of social supplements and web analytics services offered by Add This, Inc. ("AddThis"). AddThis uses cookies to allow you to share content via social media. When you use content sharing tools on our website AddThis also collects information about what is shared, when, and how. The information generated by the cookie about your use of this website (including your IP address) is transmitted to the AddThis server and stored there. AddThis will use this information to evaluate your use of the website and compile reports on activities on the website for website operators. AddThis may transfer this data to third parties, if required by law or if third parties process the data on behalf of AddThis. AddThis may also use non-personal information about visits to our website in order to provide targeted advertising services. See the AddThis Privacy Policy at the following link: http://www.addthis.com/privacy/privacy-policy. At http://www.addthis.com/privacy/opt-out you can turn off the collection of your data for behavioral online advertising.
• addthis.com: ssc, cw_id, mus, uid, sshs, ssh, _ga, _gid, ssc, uvc, ouid, notice_preferences, notice_gdpr_prefs, na_tc, loc, na_id facebook.com: sb, datr, locale, wd, fr pinterest.com: _auth, _pinterest_cm, _pinterest_sess linkedin.com: _lipt, liap, lang, lidc, bcookie, _guid, _ga, sdsc, li_at, JSESSIONID, bscookie, sl, share_setting, visit this site: __atuvc (1 year), __atuvs (30 minutes), __atssc (1 year)
• Persistent cookies

_ga (2 years), _gid (1 day), _gat (1 minute), AMP_TOKEN (30 seconds - 1 year), _gac (3 months), __utma (2 years), __utmb (30 minutes), __utmc (session), __utmt (10 minutes), __utmz(6 months)

• This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). We use an integration method that anonymizes your IP address. Google Analytics uses cookies to analyze your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted and stored on a Google server in the United States. Google uses this information to evaluate your use of the website by providing website activity reports to website operators. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. See the Google Privacy Policy at the following link:http://www.google.com/analytics/learn/privacy.html. Google has developed a browser add-on that allows you to prevent the use of your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). You can download it here: http://tools.google.com/dlpage/gaoptout
• First page cookies - This website
• Persistent cookies

__ncuid (1 year)

• This website uses DoubleClick, an ad serving company owned by Google Inc. ("Google"). DoubleClick uses cookies to tailor ads to your browsing interests. The information generated by the cookie about your use of our website (including your IP address) is transmitted to the server and stored. This information is used to speculate your interests in order to serve you targeted advertising. See the DoubleClick privacy policy at the following link: https://policies.google.com/privacy?hl=en. You can turn off the collection of your personalized online advertising data at the following link https://adssettings.google.com/anonymous?hl=en.
• doubleclick.net: DSID, IDE this site: __ncuid (1 year)
• Persistent cookies

CONSENT, PREF, VISITOR_INFO1_LIVE, YSC, _ga

• This website uses YouTube, a service for storing and viewing video documents. We use the YouTube video deployment method for greater privacy, in which YouTube will not store visitor data unless they start playing the video. See the YouTube Privacy Policy at the following link: https://www.youtube.com/static?template=privacy_guidelines
• Third-Party Cookies - YouTube
• Persistent cookies

NID (6 months), 1P_JAR (1 month), CONSENT (20 years)

• This website uses a Google map, these cookies register anonymous statistics on the use of Google tools and services. These cookies do not collect sensitive information unless you log in to your google account, in which case your choices are related to your account. For more information, see the general Google Privacy Policy at http://www.google.com/intl/en-GB/policies/privacy/.
• Third-Party Cookies - google.com
• Persistent cookies

How to accept or decline cookies

You can always block the use of some or all of the cookies we use on our website, but this may affect its functionality.

The cookie settings box is located at the bottom of this page. After selecting the settings, you can reset the cookie settings at any time also at the bottom of this page.

Additionally, you can accept or decline some or all cookies by customizing your browser settings. At the following links, you can find information on how to change settings for some of the most commonly used web browsers: Mozilla Firefox, Google Chrome, Microsoft Internet Explorer, Apple Safari, Opera. Some browsers allow you to surf in "anonymous" mode, limiting the amount of data placed on your computer and automatically deleting persistent cookies placed on your device when you end a browsing session. There are also many third-party applications that you can add to your browser to block or manage cookies. You can also delete cookies that were previously set in your browser by selecting the option to delete your browsing history and including the option to delete cookies. You can find more detailed information about cookies and browser settings at www.allaboutcookies.org.